Job Information
Arby's IT Manager in Omaha, Nebraska
IT Manager
Are you an IT professional looking to take the next step in your career and looking to lead an IT Team? If yes, DRM is currently seeking a highly motivated and experienced System Administrator who is ready to take the next step in their career to join us as an IT Manager!
DRM owns 121 Arby's restaurants in the Midwest area and 1 Buffalo Wild Wings Go (BWWGO) location in Omaha, NE. DRM provides the atmosphere, the flexibility and the opportunity for learning and growing by incorporating DRM's Guiding Principles: Serving Others, Recognition Culture, Growth Mindset, Positive Attitude, Personal Accountability and being Adaptable.
Position
The IT Manager serves as the lead of the IT department and is responsible for overseeing all aspects of the company's information technology and computer systems. The IT Manager will manage IT staff and ensure all systems necessary for operations are running efficiently.
DRM is looking for a person that has 5-7 years' experience with systems administration and/or network administration. A bachelor's degree Bachelor's Degree in Computer Science, Information Technology or a related field is preferred.
DRM is looking for an IT Manager that has experience with Microsoft Office 365 (Exchange Online, SharePoint, OneDrive, etc.), Network Certifications, POS Systems, VMware, and FortiGate preferred. Knowledge of Windows Servers: Active Directory, configuring windows Server 2012-2019, Exchange Hybrid, Windows server roles and features, group policy and virtualization as well as Physical networking, VPN, routing and switching. Familiarity with Hybrid Exchange Deployments is preferred.
The essential job duties include but are not limited to:
Oversee the day-to-day operations of the company's IT department, including the management of IT staff. Provide direction, guidance, and training to IT Staff.
Develop strategy as it relates to the organization's IT Infrastructure and develop and implement IT policies and procedures to ensure the security and integrity of the company's data.
Ensure smooth delivery and operation of IT services. Collaborate with the leadership team to identify business and technology needs.
Configure and install any of the following as part of project services: Networking Equipment, servers, workstations, software, backup solutions, printers, and other commercial IT solutions.
Prepare, update and maintain high standard of documentation for systems, processes, and operational procedures.
Maintain relationships with current and future vendors, creating cost efficient contracts.
Responsible for maintaining IT disaster recovery plan and operations.
Assist with the IT Equipment lifecycle (purchasing, warranty replacement, disposal).
Build collaborative working relationships with operations and field staff to continually improve processes.
Configure and manage end user access. Maintain user-level security access. Troubleshoot and resolve system issues.
Participate in testing and deployment of new network hardware and software, including cloud-based solutions.
Maintain an up-to-date knowledge of operating system and application software being used to provide high levels of support to users.
Coordinate vendors in installing and configuring vendor specific IT solutions.
Conduct informal training with end users as needed, for newly implemented solutions.
Act as an escalation point for system issues and facilitate internal communications as needed.
Ensure that all IT systems are in compliance with relevant regulations and standards.
Ability to work one week and weekend per month taking after-hours support calls.
Ability to travel as needed to support IT changes, store/manager education and new store openings. (up to 10% travel)
DRM offers great benefits! *
Paid Time Off (PTO) / Sabbatical Time
Medical, Dental and Vision Insurance
401(k) Savings Plan
Bonus Opportunity*
Short Term Disability
Company-paid Life Insurance and Long-Term Disability Insurance
Arby's Meal Discounts and Years of Service Program
Smart-Casual Dress Attire and fun, friendly work environment!
*Must meet eligibility
DRM is an Equal Opportunity Employer
Arby's and its franchisees are equal opportunity employers.